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Frequently Asked Questions

You Ask…We Answer

Here’s where you’ll find all the answers to your questions. Still can’t find the answer you’re looking for? Don’t hesitate to call 888-800-8172 to speak to one of our friendly customer service representatives, or contact us online.

Customer Inquiries:

  • How do I change my GoCredit.loans password?

    To update your GoCredit.loans password, follow these steps:
    • Log into your GoCredit.loans online customer portal account
    • Under "MANAGE ACCOUNT", select "CHANGE PASSWORD"
    • Type in your current and new passwords and select "NEXT". Your password is now updated.
  • How do I update my bank information with GoCredit.loans?

    If you currently have an active loan with GoCredit.loans, please call 888-800-8172.

    Please be prepared to fax, text, or email a copy or photo of a voided check or bank statement from your new bank account. Also, if you are submitting a voided check, please do not submit starter checks, as we do not accept these as valid proof of bank information.
  • How do I update my employer information with GoCredit.loans?

    To update your employer information with GoCredit.loans, please call 888-800-8172.
  • How do I update my GoCredit.loans customer profile?

    To update your GoCredit.loans account information, please call 888-800-8172.
  • What if I forgot my GoCredit.loans password?

    To reset your GoCredit.loans password, follow these steps:
    • Click the "Forgot Password" link under the customer login section in the top right corner of the website
    • Please enter your username or email address and click "Next".
    • Select your preferred communication method and select "Next". You will be sent a unique PIN that will allow you to reset your GoCredit.loans password.
  • What if I forgot my GoCredit.loans username?

    • Please click on the "Forgot Username" link and fill in the form and click "Send Message".
    • OR you can call 888-800-8172 to reset or retrieve your GoCredit.loans username.

    *Hint - Your username may be your email address.

Loan Inquiries:

  • Do I need to fax or email any documents?

    In order to apply, you’ll need a few required documents handy:
    • Unexpired Driver's License/State ID 
      o   Any State
      o   Must include photo

      Current Bank Statement tied to your direct deposit
      o   Checking or Savings
      o   Must show 30 days of transactions
       
      Pay Stub (most recent) OR Benefits Letter
      (current year)
  • Can I apply for a loan from GoCredit.loans if I have less-than-perfect credit?

    Yes, less than perfect credit will not prevent you from qualifying for a loan from GoCredit.loans. Even if you have been turned down by other lenders, GoCredit.loans may be able to assist you in obtaining a credit option that fits your needs.
  • How will I know when I have been approved for a loan?

    GoCredit.loans applicants will receive an email notification when approved.
  • What do I need to have ready when I apply for a loan from GoCredit.loans?

    Please have the following ready when applying for a loan:

    Unexpired Driver's License/State ID 
    o   Any State
    o   Must include photo

    Current Bank Statement tied to your direct deposit
    o   Checking or Savings
    o   Must show 30 days of transactions
     
    Pay Stub (most recent) OR Benefits Letter
    (current year) Proof-of-income may include a government benefits award letter with a recent bank statement displaying proof of direct deposits within the last 30 days.
  • Will I receive emails and/or text messages from GoCredit.loans?

    GoCredit.loans uses email and text communications to keep you informed of your loan approval, payment reminders, promotions, events and more. It's very important that you receive all email communication from GoCredit.loans concerning your account. Please add our email address, cs@gocredit.loans to your address book as a trusted contact.

Missed Payments:

Loan FAQs:

  • What is an installment loan with savings?

    An installment loan with savings is a loan that is paid back through a series of payments. While making payments, the customer savings component will grow with interest. This component will remain secure until you finish your payments, then the customer savings component will be transferred to you.◆
  • How much money can I receive from GoCredit.loans?

    The amount you’re approved for is based information you provide in your GoCredit.loans application. 

    There are also state-mandated loan amount limits. Please visit your State page to view loan Rates & Terms.
  • Is Same-Day Funding Available?

    When you complete your application before 1:30pm CST with all required documents, underwriting approval and signatures, you are eligible to receive your cash the same day. Restrictions may apply.
  • What are my repayment options?

    You can take advantage of the following repayment options:
    • Installment Payments: You may pay back your loan principal plus accrued interest through a number of scheduled payments made over the loan term.
    • Full Payment: You may pay back your loan in full at any time without any prepayment charges.
    • Early or Partial Payment: You may make an early or partial principal payment on your loan at any time with no prepayment penalties.
  • What is the finance charge?

    If you currently have an active loan please contact our Customer Service Team via email at cs@gocredit.loans or by phone at 888-800-8172.

    Please see our Rates & Terms pages by state for more info.

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